Support

Installation help, configuration guidance, and direct MPA Tools support.

The support experience is built around quick setup, self-configuring behavior, and direct access to the team when you need help with the edge cases that matter.

MPA Tools adapts quickly to its host environment, detects relevant Microsoft management context, and reduces the amount of manual setup administrators have to do before they can start troubleshooting productively.

Installation Guide

Start with the documented setup path.

The current installation guide remains available on the live Veles Software site for teams that want the documented step-by-step setup instructions.

Open installation guide

Installation Steps

Quick and low-friction by design.

  • MPA Tools is designed for a straightforward installation without additional backend components.
  • The application can still be hosted on a server and integrated with a dedicated database when that fits the operating model.
  • Client software on remote computers is not required, which reduces deployment overhead and keeps support workflows lighter.

No Infrastructure Needed

No client deployment. Minimal setup burden.

On installation, MPA Tools detects whether the host has an SCCM client, tests connectivity to the management point, and configures the key settings it needs. If the host does not expose that path, it can scan for relevant Active Directory and co-management context instead.

That same adaptive model extends into Azure AD, Intune, and hybrid setups, while still giving administrators the ability to override and fine-tune settings manually when needed.

Configurations

Support topics the team handles most often.

MPA Tools EULA and Privacy Policy
Firewall configurations for trial or license activation
Open Remote Folder when running MPA Tools as different user
Configuring Database for MPA Tools
Managing domain joined devices
Azure AD / Intune configurations
SCCM configurations
Working in Workgroup

Common Questions

Bring these to support and get answers specific to your environment.

Does MPA Tools implement its own internal RBAC roles?

Use the support form below and include your environment details, licensing context, and the workflow you are trying to enable.

What remote protocols are supported?

Use the support form below and include your environment details, licensing context, and the workflow you are trying to enable.

How does Graph authentication work?

Use the support form below and include your environment details, licensing context, and the workflow you are trying to enable.

What is the feedback mechanism?

Use the support form below and include your environment details, licensing context, and the workflow you are trying to enable.

Is there an HTTP API hosted by MPA Tools?

Use the support form below and include your environment details, licensing context, and the workflow you are trying to enable.

Contact Support

Submit your question and the support team will follow up.

Include the license key or trial ID, the management layer involved, and the operational issue you are trying to resolve so the team can respond with better context.

Request

Send a support request

Use this form for installation help, configuration questions, and product support.